Opportunity:
Things don’t always go as planned. Flights can be delayed, products don’t live up to customer’s expectations, services delivery may be disrupted and in some cases, customers receive poor customer support. When the unplanned or unexpected occurs, companies are often judged by how they handle the situation.
Beyond remedying the issue, companies can offer an appeasement to demonstrate their commitment to their customer. Appeasements come in many forms including monetary payments, statement credits, or a complimentary service or gift.
Ultimately, companies want to maintain positive relationships with their customers and build long-term loyalty with them.
Solution:
VI offers a suite of customizable Visa® and Mastercard® prepaid cards that provide companies a way to say, “I’m sorry”, “Thank you for your patience”, and “We appreciate your understanding” when customers have a negative experience.
Our Plastic and Virtual Visa® and Mastercard® prepaid cards can be used in 145 countries and customized with a corporate logo, extending your brand through the point of spend and reinforcing your commitment to your most loyal customers.
When partnering with VI you will have appeasement solutions that demonstrate your commitment to your customers when things don’t go as planned.
Key Benefits:
Full-Service
One supplier that can meet your global rewards and incentive requirements.
Incentive Design Experts
Payment solution professionals diligently work to understand your Appeasement Program goals and provide guidance on the payment options that will clearly demonstrate your commitment to your customers.
Meaningful Variety
A full suite of appeasement payment options including virtual and physical Visa® and Mastercard® prepaid cards and cash transfer options such as PayPal, Venmo, and direct-to-bank solutions.
Robust API and Support Portal
VI’s API allows for deep integration and provides Solution Providers and Customer Success Managers access to all payment options with a single connection. Our ViNOW portal provides customer service tools and insights to effectively manage your programs.
Let Us Help You Say Sorry to Your Valued Customers
Virtual Incentives has a suite of Visa® and Mastercard® prepaid cards and payment solutions are ideal for Appeasement Programs.